Question 1

Do you deliver equipment?

Accepted Answer

Yes. We offer local delivery to Seminole, Lake, Orange, Osceola and Volusia County.

Question 2

Do you provide setup and training?

Accepted Answer

Yes. Our team provides setup and a walkthrough of how to safely use and adjust your equipment so you feel confident from day one.

Question 3

What if I don’t see the item I need on your website?

Accepted Answer

Our website features some of our most popular products, but we carry many additional items in store. If you don’t see what you’re looking for, contact us to ask about availability or special orders.

Question 4

Do you service the equipment you provide?

Accepted Answer

Yes. We offer support and assistance for equipment purchased or rented through us. Service availability depends on the item.

Question 5

Do I need a prescription?

Accepted Answer

Some equipment requires a prescription, especially for insurance or Medicare coverage. We’ll let you know what’s needed for your specific item.

Question 6

Can someone else pick up equipment for me?

Accepted Answer

Yes, with proper authorization. Please contact us ahead of time so we can ensure everything is ready.

Question 7

How do I return a rental item?

Accepted Answer

Contact us to schedule a return or pickup. Once the item is returned and inspected, refundable deposits are processed.

Question 8

Who do I contact if I have questions or issues?

Accepted Answer

You can call, email, or visit us in store. Our team is happy to help with questions, adjustments, or support.

Frequently Asked Questions